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Upgrades and Refreshes

Keep Your Equipment up to Date Without Burdening
Your IT Staff

When you choose ProActive to handle your upgrade, we’ll begin by developing a comprehensive plan that’s customized to your project. This includes technical documentation, budget information and a project schedule. Then, we’ll provide weekly progress reports to management to make sure everything stays on time and on budget.

After that, we’ll manage all activities related to the operating system refresh. Specifically, we’ll:

  • Design and develop all upgrade procedures and documentation
  • Engineer scripts and test processes before beginning the work
  • Develop and manage a communication plan for meetings, interviews and notifications
  • Re-image your computers with the new OS
  • Load any specialty software you may have and transfer user data and settings
  • Staff a help desk throughout the project to resolve issues quickly
  • Erase old data in order to assure greater system security